The reservation is binding upon confirmation with deposit about 30% of the total price (has to be sent between 5 days after the reservation) and our definitive confirmation.
Payment can be effected by money transfer with the advice “caparra confirmatoria” to our bank account addressed at Fam. Demetz
Raiffeisenkasse Gröden Sitz Selva Gardena/Wolkenstein
SWIFT: RZSBIT 21055
IBAN: IT 69 L 08238 58890 000300042421
The cancellation has to be made in writing form.
Up to 90 days before arrival there is no charge, the deposit can be repaid except € 50,00 (each room/apartment) for administrative costs or reused for another stay in the future.
From 90 days before arrival the deposit will not be refund.
From 30 days before arrival we charge 50% of the total amount and from 14 days before 70% of it.
In case of no-show without previous cancellation, post-arrival or pre-departure, the total amount will be charged.
Sometimes there could be unforeseen events before going on holiday, to avoid an unpleasant situation, we recommend you to draw up our cancellation policy.